Privacy Policy for Blissana
Effective Date: 22\7\23
Blissana ("Clinic," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with applicable laws and regulations. By visiting our clinic, using our website, or providing your personal information to us, you consent to the practices described in this Privacy Policy.
Information We Collect:
We collect the following personal information from our patients:
Full name
Address
Phone number
Medical history
Email address
How We Collect Information:
We collect the above-mentioned personal information through a software application called Peptalkr, which syncs with our online booking system, Cliniko. Patients can complete a form with their details either before their appointment through a link we send them or on-site using our clinic's iPad.
Storage and Access:
The collected personal information is stored securely on our online booking software, Cliniko. All Remedial Massage Therapists at Blissana have access to this information to provide you with the best possible care.
Retention of Information:
We retain patient information indefinitely, as it is essential for the continuity of treatment and maintaining an accurate medical history. However, if a patient wishes to have their information removed from our records, they may request it by contacting our customer service at customerservice@blissana.com.au.
Disclosure of Information:
We only disclose patients' personal information under specific circumstances, such as when requested by authorized entities like work cover or NDIS, to facilitate insurance claims or legal requirements.
Use of Cookies:
We do not use cookies or similar tracking technologies on our website, www.blissana.com.au.
Patient Rights:
Our patients have the right to access, correct, or delete their personal information. If you wish to exercise any of these rights or have concerns about your data, please contact management at customerservice@blissana.com.au.
Telehealth Services:
Blissana does not provide any telehealth services, and thus, we do not engage in remote consultations or interactions that involve the transfer of patient information online.
Data Breach Response:
While we have not experienced any data breaches to date, in the unlikely event of a data breach, we will promptly investigate and take appropriate actions to mitigate any harm caused to affected individuals.
Additional Information:
As of the Effective Date mentioned above, we are not aware of any specific state or regional regulations that apply to Blissana beyond general privacy laws. Should such regulations arise, we will take all necessary steps to ensure compliance.
Contact Us:
For any privacy-related inquiries or to exercise your rights, you may contact us at:
Blissana Remedial Massage Clinic
Shop 2/5 Goodall Parade, Mawson Lakes
Email: customerservice@blissana.com.au
Changes to the Privacy Policy:
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version of the policy will be available on our website.